Frequently Asked Questions

Are you registered to work with government agencies?

Yes, Hightower Property Maintenance (HPM) is registered and in compliance with government regulations, which enables us to work effectively with government agencies.

What services do you offer for commercial properties?

Hightower Property Maintenance (HPM) offers an array of services for commercial properties, including grounds maintenance, janitorial services, and landscaping.

Do you hold any certifications or designations?

Yes, we are proud to be an SBA-certified Woman-Owned Small Business (WOSB).

What services do you offer for residential properties?

We provide comprehensive home care services for residential properties including year-long, seasonal, and specialized services catering to diverse needs. For a complete list, please click here.

What types of government contracts are you equipped to handle?

We are versatile and can handle a plethora of government contracts, including facilities maintenance, landscaping, janitorial services, and infrastructure projects.

Do you offer specialized care for senior citizens?

Absolutely! We curate service packages designed for senior homeowners (50 and up), with a focus on maintaining safe and comfortable living environments. This includes accessibility improvements and regular safety checks. Please contact us for more information.

What is your experience in Government Contracting?

HPM has extensive experience in government contracting, ranging from small-scale maintenance projects to large-scale infrastructure developments. Our portfolio includes contracts with local, state, and federal agencies.

Do you provide services for customized projects or unique requests?

Yes, we pride ourselves on flexibility and are happy to tailor our services to meet the unique requirements of custom projects. Please contact us to discuss your vision.

Can you provide references from previous government contracts?

Certainly! We can provide references and testimonials from our previous government contracts in accordance with our company policy and privacy considerations.

What is the cost of your services?

Costs are based on the scope and specifics of each project. We prioritize transparency and offer free estimates, with formal quotations provided upon request.

Is your company capable of handling large-scale government projects?

Absolutely! HPM has the resources and experience necessary to manage and execute large-scale government projects efficiently.

How often do you perform maintenance checks?

Maintenance checks are customized based on service packages, property-specific needs, and compliance with regulations or industry standards. Options range from weekly to annual inspections.

How do you ensure timely and on-budget completion of government projects?

We employ rigorous project management practices, including detailed planning, resource allocation, consistent monitoring, and open communication to ensure projects are completed on time and within budget.

What is your response time for service requests?

All service requests are promptly acknowledged. Our policy is to dispatch a technician or arrive on-site within 12 to 24 hours.

Do you understand and comply with the federal, state, and local regulations?

Indeed, compliance with federal, state, and local regulations is vital in government contracting, and HPM strictly adheres to all legal requirements and standards.

Can you provide references or case studies of previous work you have completed?

Certainly! References and case studies are available upon request.

What security measures do you have in place for sensitive government projects?

We maintain strict security protocols, including employee background checks, data protection measures, and compliance with government security standards, safeguarding the integrity and confidentiality of sensitive government projects.

Are your technicians licensed and insured?

Yes, all our technicians and affiliates hold licenses and insurance, complementing Hightower Property Maintenance's own credentials.

How do you manage quality control for government contracts?

Quality is non-negotiable. Through standardized procedures, regular inspections, and a commitment to continuous improvement, we consistently deliver high-caliber results.

How do you handle complaints or issues with service quality?

We treasure customer satisfaction and actively engage with customers to resolve any issues. This involves acknowledging the issue, investigating, proposing solutions, and implementing preventive measures.

What is your procedure for handling changes in project scope or requirements during the course of a government contract?

Our adaptive approach acknowledges that project requirements may evolve. We collaborate closely with government agencies to identify changes early, assess their impact, and develop a mutually agreed-upon plan to address these changes without compromising the project's integrity and objectives.

How do you handle billing and payment?

We accept credit cards, checks, and online payments. All payments are due before services are rendered, with a Net-15 policy for invoices.

What is your policy regarding sustainability and environmental concerns in government projects?

We recognize the importance of environmental stewardship. We actively seek to identify and reduce environmental impacts associated with our services. We employ best practices to minimize waste, optimize resource usage, and incorporate environmentally friendly materials and technologies whenever possible. Our sustainability policies often exceed federal, state, and local environmental regulations and standards.

Do you offer any warranty or guarantee on your services?

Yes, we provide warranties based on the nature of the service and steadfastly guarantee service quality and customer satisfaction.

Do you offer competitive pricing for government contracts?

Yes, we are committed to providing exceptional service with competitive pricing for government contracts.

What areas do you service?

We currently service the Chicagoland area and are excited about our plans to expand to additional states in the near future.

How can a government agency get in touch for a proposal or bid?

Government agencies are welcome to reach out through our website’s contact form or by emailing us at info@hightowerpm.com. We would be pleased to discuss the requirements and provide a detailed proposal.

What kind of contract lengths do you offer?

We offer flexible contract options catering to diverse client needs, including long-term contracts available in 3, 6, and 12-month durations.